FAQ

ONLINE ORDERING

How secure is my online order?

The following is a description of steps CandleLuxury.com takes to protect your information from misuse when ordering:

Secure Socket Layer (SSL): CandleLuxury.com  uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time a CandleLuxury.com asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our servers.

CISP Compliance: CandleLuxury.com is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.

I live outside the United States, how do I place an order?

We are sorry, but CandleLuxury.com does not accept international orders at this time.

Will I be charged sales tax?

Orders shipping within Texas are subject to sales tax.

PAYMENT

What payment methods do you accept?

CandleLuxury.com accepts Visa, MasterCard, American Express, Discover, PayPal e-check (checking account debit), PayPal Later and CandleLuxury.com Gift Certificates.

GIFT CERTIFICATES

How do I purchase a gift certificate from your store?

You may purchase gift certificates at http://www.CandleLuxury.com/gift-certificate.html

Checking Balance of Online E-Gift Certificates

Please email us at info@CandleLuxury.com

SHIPPING

How quick do you ship?

Most orders ship within one business day of being placed and many orders ship the same day of placed by 2 PM CST.

Does shipping time include weekends?

Due to UPS shipping rules, weekends are not included in the shipping estimate.

How can I check the status of my order?

Order status can be checked any time once your order has been shipped (within 2 business days) by going to our order status page at http://www.CandleLuxury.com/order-tracking.html

What shipping options are available?

We currently ship via UPS Ground, 3-Day, 2-Day Air, Next Day Air, and Next Day Air Priority service. You have the choice to select your own shipping method based on need. Real-time rate quotes and shipping times are quoted during your checkout process.

How do I know the item I want is in stock?

Item availability is shown for each item online. If an item is out of stock, it will not display the add to cart button. If you order multiple quantities of an item and we are unable to fulfill your order, you will be notified during the check out process and only the available quantity will be added to your order.

What is your return policy?

You may return all unopened and undamaged items purchased at CandleLuxury.com within 30 days of the order date. Our full return policy can be found here: http://www.CandleLuxury.com/return-policy.html